Refund policy

Last updated: 11 September 2026

This policy applies to consumer orders delivered to the United Kingdom. It does not reduce any mandatory rights you have under UK consumer law.

Your 14-day right to cancel

You may cancel an eligible online purchase without giving a reason by telling us within 14 days after the day you receive the goods. If one order is delivered in separate parcels, the period starts after you receive the final parcel.

If a return is required, you have a further 14 days after telling us you wish to cancel to send the goods back. We will confirm whether a return is needed and provide any necessary instructions.

How to request a return or refund

  1. Email info@cercii.com with your order number and a clear statement that you wish to cancel or request a return or refund. You do not need to give a reason to exercise your statutory right to cancel.
  2. We will confirm whether the item needs to be returned and explain the next steps. Your cancellation takes effect when you notify us; it does not depend on our approval.
  3. If we require a return, we will provide a valid return address and instructions promptly. Send the item within the applicable return period and retain proof of postage.

Please contact us before posting an item so we can confirm the correct next steps. Our business address and the sender address on the parcel are not designated return addresses. Any delay in our response or instructions will not reduce your statutory rights.

Return shipping costs

If a physical return is required for a normal cancellation or change-of-mind return, including an incorrect size choice, the customer pays the direct return shipping cost. You may choose your own suitable carrier; we recommend a tracked service and proof of postage. No return shipping cost applies if we do not require the item to be sent back.

If the item is faulty, damaged on arrival, not as described or the wrong item was sent, Cercii will provide appropriate instructions and pay or reimburse reasonable return costs where a return is required.

Condition of returned items

You may inspect and try on clothing as you would in a shop. Please return items with their original labels and packaging where reasonably possible. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the item. This can include wearing, washing, staining, damage, strong odours or removing attached labels beyond what is reasonably necessary.

Items excluded from change-of-mind cancellation

The statutory change-of-mind right may not apply to:

  • Items made to your specifications or clearly personalised.
  • Sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where that exception lawfully applies.
  • Other items excluded by applicable law.

Sale and discounted items are not automatically excluded. They have the same statutory cancellation rights as full-price items unless a lawful exception applies.

Refund amount and timing

For a valid cancellation, we will refund the price paid and the cost of our least expensive standard delivery option offered for the order. Any additional amount paid for express or premium delivery is not refundable.

For a valid cancellation, we will reimburse you without undue delay and within 14 days after you tell us you wish to cancel. Where a return is required, we may withhold reimbursement until we receive the goods back or you provide evidence that you sent them, whichever happens first. We will not withhold reimbursement pending a return that we have confirmed is unnecessary. Refunds are issued to the original payment method unless you expressly agree otherwise.

Faulty, damaged or incorrect goods

Please contact us as soon as reasonably possible and include photographs where helpful. A report within 48 hours helps us investigate carrier damage quickly, but missing that period does not remove or limit your statutory rights. Goods must be as described, of satisfactory quality and fit for purpose. The remedies available can include a repair, replacement, price reduction or refund as required by law.

Exchanges

Direct exchanges depend on availability and are not guaranteed. Where an exchange is unavailable, you may request a return or refund under this policy and place a new order.

Order cancellation before delivery

Email us immediately if you wish to cancel before dispatch. If fulfilment cannot be stopped, contact us for the appropriate next steps. Your applicable cancellation rights remain unchanged.

Model cancellation form

You may use the text below, but you do not have to use this form:

To: Cercii, Hoofdman 21, 5591 SP Heeze, The Netherlands; info@cercii.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:
Goods:
Ordered on / received on:
Customer name:
Customer address:
Date:

Contact

Email: info@cercii.com. We normally respond within 1–2 business days.
Telephone: +44 20 8089 0023 (calls only)