Shipping and Delivery Policy

Last updated: 1 October 2026

This policy describes delivery for orders sent to the United Kingdom.

Delivery area

We deliver to eligible United Kingdom addresses shown as available at checkout. An order can only be placed where a valid delivery method is offered.

Estimated delivery time

Our estimated total delivery time is 7–10 business days after order confirmation. This estimate includes order processing and transit time. Business days exclude weekends and public holidays.

The delivery estimate shown on the product page or at checkout forms part of the delivery information for your order. During exceptional carrier disruption, severe weather or peak periods, delivery can take longer. Unless a different timeframe is agreed with you, goods will be delivered within 30 days.

Shipping costs

Standard delivery is free for all eligible United Kingdom orders. No minimum order value applies. Free delivery will be shown at checkout before payment.

Taxes, customs and import charges

For United Kingdom orders, all applicable taxes and import charges are included in the amount shown at checkout. You should not be charged additional import VAT, customs duty or handling fees on delivery. If a carrier requests an unexpected import payment, contact us before paying it.

Fulfilment and split deliveries

Cercii is a Netherlands-based online retailer and works with third-party fulfilment centres and suppliers. Products may be dispatched directly from a fulfilment location outside the United Kingdom or European Union. If an order contains multiple products, they may arrive in separate parcels and at different times within the stated delivery estimate. You will not be charged an additional delivery fee solely because we split an order.

Tracking

When tracking is available, we will send a dispatch confirmation with a tracking number or link. Tracking can take a short time to update after dispatch.

Address changes

Check the delivery address carefully before placing your order. Contact us immediately if a correction is needed. We cannot guarantee an address can be changed after processing has begun, but we will make reasonable efforts to help.

Delayed, lost or damaged parcels

If an order is late, marked delivered but not received, lost or damaged in transit, email info@cercii.com with your order number. Cercii remains responsible for the goods until they are delivered to you or a person you nominated. We will investigate with the carrier and provide the remedy required by applicable consumer law.

Cancelling an order

Contact us as soon as possible if you wish to cancel. If the order has not entered fulfilment, we will try to stop it. If it has already been dispatched, you can use your cancellation and return rights described in our Refund Policy.

Contact

Email: info@cercii.com. Cercii, Hoofdman 21, 5591 SP Heeze, The Netherlands. KvK 97569577.
Telephone: +44 20 8089 0023 (calls only)